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What we do....

Service Management

Image by Stephen Dawson

Regardless of where you are on your Service Management journey, ProDyn can support you to; design, build, implement, improve or refine your Service Management processes. Backed by 35+ years of experience in large scale, complex, service delivery environments across Telco, Retail, Finance, FMCG and Media, ProDyn can help you maximise the value of your service processes and show the best of yourselves to your customers.

Focused on the practical rather than the theory and agnostic to any specific IT Service Management (ITSM) toolset, we can ensure your Service Management implementation is a differentiator in the delivery of products and services to your customers, internal or external.


  • Process Review

  • Process Implementation

  • Process Improvement Plan

  • Process Transformation

  • Service & Operational Governance (Setup & Run)

Business Process Management


Either by design or circumstance, every business runs on a set of processes which enable your business to operate. Many of these processes, once implemented, are never revisited to test for efficiency and / or effectiveness.

Whether these processes are related to your customer, your operations, your delivery of services, projects or programmes or any other aspect of your business,  they need to be maintained and adapted as your business grows and changes.

Process mapping and process improvement are fundamental to ensuring you are operating efficiently and effectively.


  • Process Mapping (Single & Multiple)

  • Process Efficiency / Effectiveness Review

  • Process Improvement Plan

Strategic & Operational Planning

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Everyone understands the importance of having a plan and executing against that plan. The importance of methodically thinking through and formulating a plan to drive your business forward cannot be underestimated.

The combination of a strategic plan that forces you to commit to paper the key pillars of your business underpinned with a more tactical operating plan to guide you through the delivery of your objectives should be high priority items on your governance plan.

Building these plans takes effort and commitment, having someone to guide you through the process and build the plans that represent your business is an investment you can't afford not to make.


  • Strategic Plan / Framework

  • Operating Plan (Build & Governance)

  • Strategic Governance

  • Workshop Facilitation & Management

Project & Programme Management

Image by Glenn Carstens-Peters

The delivery of critical business change, functionality or strategic objectives requires professional project delivery expertise. Whether this be through direct management of a project or programme or through executive oversight of your project or programme or management of the entire project portfolio.

In addition, the set up and management of a Programme Management Office  (PMO) will provide the necessary governance and oversight required for delivery of an ongoing project portfolio.

Set up, management, measurement and reporting are pivotal to the predictable outcomes you require for your organisation.


  • Project & Programme Delivery (Direct)

  • Project & Programme Oversight (Internal or 3rd Party)

  • PMO Setup / Management

  • Project & Programme Governance Framework

  • Project & Programme Recovery Services

Change Management

Image by Ross Findon

The only constant in business is change. Management of change (of any type) requires thoughtful and professional planning.

In order for your business to succeed, you will need to manage change. Ignoring this fact and thinking that the change will 'just happen' is not a process, nor is it a formula for success, for you or your customers.

Building and managing a change plan (large or small) takes effort and focus. ProDyn can support and assist you in this process allowing you to keep your eyes on the road ahead.


  • Change Planning

  • Change Programme Management

  • Change Engagement & Communications Planning

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